At HouseFurniture.ca, we aim to ensure customer satisfaction with every purchase. However, due to the nature of our products, we follow a strict No Return and No Refund Policy, except in limited, clearly defined circumstances described below.
1. General Policy
All sales made through HouseFurniture.ca are final. Returns or refunds are not accepted unless:
- The product delivered is defective, damaged, or incorrect due to our handling error.
- The issue is reported to us immediately upon delivery, with valid proof.
We are not responsible for any damages caused by:
- Third-party couriers
- Customer mishandling
- Damage occurring during placement or installation inside the customer’s premises
2. Reporting an Issue
- Customers must contact us as soon as the product is received if it appears faulty or incorrect.
- You are required to provide clear photos or videos of the issue before unloading or assembling the item.
- All complaints must be sent via email to info@housefurniture.ca.